Hazela Cleaning FAQs

When & how can I book a Clean in? 
Anytime! Either send us a TXT or give us a call on 0466 155 288 and we can arrange a booking. Or select and purchase a cleaning package on this website and we will contact you to arrange a time for us to come and clean. 
I have a problem with my clean! 
Please let me know ASAP if you have any problems with the clean that was done at your property, please note that photos will now be taken before and after cleaning appliances and bathrooms for insurance reasons.
If you are not happy, please advise within 24 hours and I will return to the property to correct this, I am human and can miss things - although I try my very best to not have this happen. 
Should I damage your property in any way please let me know first, then generally if it’s something I cannot fix I will request you obtain a quote to have it fixed and I can organise this to be fixed through my insurance company. 
Do you have insurance? 
Yes we are fully insured with Allianz Small Business Public Liabilty insurance and can provide a certificate of currency if needed! 
Do I have to book regular cleans? 
No! You can book a once off, weekly, fortnightly or monthly! Whatever works for you! If I happen to not have any spaces available, I have a few other locally owned cleaning businesses that I can refer you to! 
How do I pay? 
- either cash on the day ( this must be left or given to me beforehand I leave the property) 
- Bank Transfer - I will provide you with the payment details (screen shot of payment must be sent to myself) 
-online - you can checkout via the website and pay with visa, MasterCard or PayPal! If you find this confusing - contact me and I will send you through a invoice with a link to pay! 
- Afterpay - please let me know beforehand if you wish to pay with afterpay and I can issue you with a invoice to pay, this will be available only to certain packages to approved applicants. Please contact me via email, text 0466 155 288 or contact me via our social media pages.